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Complaint Resolution Procedure Under the Energy Act & the Energy (Complaints and Disputes Resolution) Regulations, 2012

Complaint Resolution Procedure Under the Energy Act & the Energy (Complaints and Disputes Resolution) Regulations, 2012

by Lawrence Ongeri, Denis Mutugi and George Nadio | May 30, 2023 | Legal update

A. INTRODUCTION The Energy Act has laid out the necessary guidelines for settling complaints regarding electrical energy consumption. The major energy sector entities established under the Energy Act of 2019 (hereinafter the ‘Act’) that deal with complaints from...
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